" Best mobility company out there!"
- Elizabeth M.
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Greg and his team are caring, dedicated professionals who will stay with you and help you through your health challenges. Ascent provides excellent customer service. Greg himself came to put in our daughter’s stairlifts and did a great job. I also help families with disabilities get mobility equipment and have worked with other companies. Not anymore. I will only refer to Greg and Ascent. I trust them with my child’s needs and also for my clients. Christy Kopp, mom to Kayla and Kids Mobility Network
Virginia was wonderful! Product works well. I even had my nap while the lift was being installed.
We were very pleased
Friendly and courteous service
The consultant from Ascent Stairlifts was very thorough and I appreciated her input. And the installers were very cooperative and very accommodating. The stairlift made my life much easier. I like the ease of going up and down the stairs. I had a very nice experience with Ascent and they answered all my questions to my satisfaction.
I had a foot operation and I’m not supposed to put any weight on the foot for six weeks, which is very difficult. This is a two-story house so we need to have something so I could get upstairs. My neighbor had a stairlift put in and she suggested Ascent Stairlifts. We went down and their people were very pleasant and helpful. They had a variety of different lifts that I could use and try, and different prices for different locations. Their rep anticipated questions that I might have and she was very knowledgeable. They got the stairlift in within a couple of days after we bought it. The installation was fine and it took an hour. The stairlift gets me up and down the stairs. It’s great and very easy to use. It doesn’t take up a whole lot of space too. Plus, it has made my life easier. I would recommend Ascent Stairlifts.
The consultant of Ascent Stairlifts answered all my questions and she was very nice. She did all the measurements and discovered that I had a bookcase at the bottom of the stairs that had to be moved over because we needed an extra seven inches so the chair would go all the way down and I could get off without having to step down an extra step. It was mounted on the wall, the kind that you put up three of four boards with holes in them and then you snap the shelf in. The installer was very good. We talked about the bookcase because I was concerned. I almost said, “If we’re going to have to take that out I don’t want to do it because I like it there.” But he just said, “No. We’ll move it over.” And their cost was very modest to move it over. I’m sure glad I went ahead and put it in.
Ascent’s cost led me to go to them instead of over others. The purpose was to have something to help my mom to get up and down the steps. We looked at Acorn and they were extremely expensive. We were to go with them, and then I did a little bit more research and found Ascent. It was a no brainer. The accessibility consultant was very knowledgeable about my needs and what we wanted as far as the stairlift. Site survey went really well. However, the person that came out initially told us the left side, but when we had talked it was the right side. My 90-year-old mom was a little confused because they just had the wrong side when the person came out and looked at it.
I read reviews online and Ascent Stairlifts had the best reviews. Virginia who was our salesperson made everything simple and I had no hesitation after we met with her because she was thorough and she was friendly. Plus she knows exactly what she was talking about. The consultant came to the house, sat with my husband and I, and was very thorough in telling us what they would do and what it would look like and discussing options. She was also on the stairway with us, looking at the stairs and making her recommendations. It felt like we knew exactly what we needed by the time she left. They took us through the process carefully and answered our questions and made sure that we got a product that worked for us.
The Ascent Stairlifts was put in for my parents and they’re happy with it. Everybody was tickled to the death. Though there were other stairlifts that were cheaper, we chose it for its features and price. We dealt with a gentleman named Greg. He was the guy that we talked with over there in Colorado. And since we’re in Michigan, I just gave him the measurements over the phone. There wasn’t a site survey. I told him how many steps there were and how wide they were, and he was very accommodating. We negotiated hard and he came up with a good price and we’re very happy with the outcome. It took them about three hours to install it and it went smoothly. It’s working well for my mother who’s 88 years old. It’s convenient for her when she goes down the stairs to do the laundry. It’s also compact and it does close up against the wall, so it doesn’t impede the use of the stairs. It works out good for everybody.
“Our installer was extremely knowledgeable, courteous, and PROMPT. Follow up calls were handled immediately and conveniently and with respect!”
– Beverly H.
“Ascent was prompt in installing and very capable. They have taken time to call to see if everything is okay – Wonderful company.”
– Marcella M.
“Thank you- Excellent Job! You helped me provide a safer environment for my Husband. He loved the chair.”
– Chris T.
“This machine will enable me to stay in my home for the rest of my life! Yaay!!!”
– Virginia K.
“Best mobility company out there!”
– Elizabeth M.
“Honest, courteous, on time and very clean.”
– Lawerence J.
“Justin was great! Prompt, professional, detail oriented, thanks for the great product!”